FAQ

PAYMENTS

What payment methods do you accept?

Claudia Arbulu Gallery accepts the following payment method:
• Bank Transfer (Email info@claudiarbulugallery.com for assistance with bank transfers) and PayPal


Can I cancel or change my order?

Currently, it is not possible to cancel or modify your order bacause we prepare your purchase as soon as you confirm your order.


SHIPPING

How much will I paid for shipping?

Our shipping rates are based on courier fees determined by the shipping addresses of both the collector and the artist(s) or the place where the artwork is, as well as the measurements and weight of the artwork.


Will I be charged taxes or customs fees?

In some cases, buyers will pay taxes and customs fees on artwork they purchase, depending on their country of residence as well as the country the artwork is shipping from. See below for more information.

Value Added Tax (VAT)

If your artwork is being shipped to Spain a 21% sales tax will be added to your total. No sales tax is added in all other cases.

Customs Charges

In addition to shipping charges, the buyer will also be responsible for paying international customs fees, determined by the country the artwork is being shipped to. Please check with your country's customs office to determine what these additional costs will be prior to making a purchase.

How shipping costs are calculated

There are several factors used to assess total shipping costs for a work, including:
• Weight and dimensions of the work
• The buyer’s location
• The artwork’s location
The type of packaging materials can factor into the weight and dimensions of the parcel. A large work, for example, may require a wooden crate, which costs substantially more than a cardboard box.
Please note that Claudia Arbulu Gallery works with world leading couriers to provide competitive rates and amazing service.


AFTER PURCHASE

Can I return the artwork after buying it?

The buyer is aware of the uniqueness of the sale to be a work of art, so it is agreed expressly derogate from the right of withdrawal, since at the time of delivery the artwork must keep under special conditions to protect its integrity. Therefore, the buyer may visit the the artwork where is it before purchasing, and at the time of acquiring the property is transferred without right of withdrawal.


How long will it take to receive my order?

The artworks usually arrive within eleven (11) to fourteen (14) business days from time of order, depending on the origin and destination of the artwork as well as the time it takes to clear customs if the work is shipped internationally.

Common Reasons for Delivery Delays

If you live in an area experiencing severe weather, natural disasters, or any other unforeseen major events, your package may be delayed. Please add an additional 2 - 3 business days to the estimated delivery date of your order.


How do I track the progress of my artwork shipment?

Please email info@claudiarbulugallery.com


Contact us

Send us an inquiry form, we will be happy to assist you and resolve all your doubts.